Your order

Folder for adding Your order articles

Where is my order?
We are currently receiving a huge amount of orders and are doing our best to get them out to you in time but please allow at least 7 working days for delive...
Mon, 10 Aug, 2020 at 6:34 PM
I've received a damaged/faulty item
Although this is very rare, should your product not arrive in perfect condition, please raise a support ticket at https://hiddendisabilitiesstore.freshdesk....
Wed, 29 Jul, 2020 at 12:26 PM
I would like to return my order - over 14 days
We give all of our customers 14 days to return any item - even if it's not damaged. If it has been more than 14 days since you received your order then...
Mon, 10 Aug, 2020 at 6:37 PM
I would like to return my order - within 14 days
You can return your item to us within 14 days of delivery for a full refund. Please click here to contact us.
Mon, 10 Aug, 2020 at 6:38 PM
How will I be refunded?
The refund will go back onto the same card that you used to place the order with us, and will be paid back to you via a return transaction.  If the refund i...
Mon, 10 Aug, 2020 at 6:40 PM
Can I get a VAT invoice?
A VAT invoice is provided straightaway as part of your confirmation email. If you have registered for an account, you can also find a copy in 'My accou...
Sun, 19 Jul, 2020 at 11:29 PM
How can I pay for my order?
We accept all major credit and debit cards using Sagepay including Visa Credit, Visa Debit and Mastercard. We also accept payments using PayPal. We are very...
Mon, 10 Aug, 2020 at 6:43 PM
Can we take an order over the phone?
We're unable to process an order over the phone. If you're experiencing any difficulties ordering from our website, we advise you to contact us.
Mon, 10 Aug, 2020 at 6:43 PM